Delivery
Carefully packed, from Teide’s Jewel to you
Every Teide’s Jewel order is prepared by hand and carefully packaged before beginning its journey to you.
As a small handmade jewellery brand, I aim to have orders ready for dispatch within 3–5 working days. You’ll receive an email once your order has been dispatched.
UK Delivery
Standard UK delivery is complimentary on all orders.
Orders are sent using Royal Mail Tracked 48, which aims to deliver within 2–3 working days after dispatch and provides tracking and delivery confirmation.
Please remember that dispatch and delivery times are separate. Delivery times are estimates and may occasionally be affected by bank holidays, busy periods or circumstances outside our control.
For orders you would like to receive sooner, Royal Mail Special Delivery Guaranteed by 1pm is available as an upgrade at checkout for an additional charge. This service provides full tracking, a photo and signature on delivery, and is guaranteed by 1pm the next working day when Royal Mail’s applicable posting conditions and cut-off times are met.
Please note: choosing an upgraded delivery service does not change Teide’s Jewel’s 3–5 working day dispatch time.
Returns
I hope you love your Teide’s Jewel
If something isn’t quite right, eligible items can be returned.
Please contact Teide’s Jewel within 14 days of receiving your order to let me know that you would like to make a return. Once you have notified me, you then have a further 14 days to send the item back.
Returned jewellery must be:
unworn and unused
in its original condition
returned with its original packaging where possible
securely packaged to prevent damage during transit
Please take reasonable care of your jewellery while deciding whether to keep it. If an item has been handled or used beyond what is reasonably necessary to inspect it and its value has been reduced, an appropriate deduction may be made from the refund.
For change-of-mind returns, return postage is the responsibility of the customer. I recommend using a tracked postal service and keeping your proof of postage until your refund has been completed.
Refunds
Once your return has been received and checked, your refund will be issued to the original payment method. Refunds will be processed within 14 days of receiving the returned item. If you chose and paid for an upgraded delivery service, the additional cost of that upgrade is not refundable on a change-of-mind return.
Personalised & Custom Pieces
Jewellery that has been personalised or made specifically to your individual specifications cannot normally be returned simply because you have changed your mind. This does not affect your statutory rights if an item is faulty, damaged or not as described.
Faulty, Damaged or Incorrect Orders
Every Teide’s Jewel piece is carefully checked before dispatch. If your jewellery arrives faulty or damaged, or you receive the wrong item, please contact me as soon as possible through the Contact page.
Please include your order number and photographs of the issue where helpful, and I’ll work with you to put things right.
Your statutory rights are not affected by this returns policy.
Questions about your order?
If you have any questions before or after placing an order, I’d be happy to help.